“Mystery Shopper Survey” involves professional or actual customers who are provided a training to report their assessments and experiences on services in a detailed and independent manner. “Mystery Shopper” is an individual with good memory. He/she is a good observer and likes to share his/her experiences. A mystery shopper experiences the process and displays behaviours as he/she does in real life and employees cannot distinguish a mystery shopper from other customers.
Cozum Arastirma is ready to provide mystery shopper survey services to organizations with its professional staff and database established throughout Turkey.