The main objective of the dealer satisfaction survey is to determine the satisfaction level of dealers and develop solution offers. In parallel with this main objective, their level of satisfaction about services, the problems they encounter, their opinions on sales networks and their expectations and recommendations can be measured by comparing to the competitors. The outcomes are used as datasets in the course of making strategic decisions aimed at improving the efficiency and activity level of the dealer network, determining the hindering effects, increasing the service quality and establishing sustainability.
Dealer Satisfaction Survey determines the opinions of dealers on;
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