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Satisfaction Survey
Your customers interact with your business in person, over the phone, or more over the internet. Good and bad experiences lead to positive or negative emotions. In positive emotions, loyalty is formed. The result is corporate profitability. If it results in negative emotions, it means that your business volume and profitability will decrease. Understanding which touchpoints in your business cause positive and negative feelings among customers is critical in making decisions about your corporate profitability.
A vital aspect of increasing the efficiency of your business is your employees. Your employees ensure that your products and services are developed and delivered the way you want them to.More importantly, they can have a significant impact on customer satisfaction and loyalty. For this reason, the satisfaction and happiness of your employees is vital to your business success.
Distributors that provide access to your company's products and services from the stage of meeting your products with consumers,The loyalty of your wholesalers and dealers to your brand, their predictions about the course of the industry, their expectations and approaches are key for your company.
Çözüm Research focuses on emotions in customer satisfaction, employee and dealer satisfaction measurements.
We understand that customer and employee issues continue to change and evolve over time, so we look for two types of insights when interpreting satisfaction and loyalty data:
Tactical Insights:actionable and immediately applicable for immediate effect;
Strategic insights: long-term changes that may take longer but are necessary to more fundamentally improve customer or employee satisfaction.
Solution Research professionals are ready to contribute to your customer, employee and dealer satisfaction researches listed below.
